Terms & Conditions Answers
Creating multiple accounts breaks our terms and can lead to suspension of all linked accounts. We monitor for duplicate registrations using email, phone and payment methods. If you've accidentally made two accounts, contact support to merge or close the extra one.
No. Deposits must come from a bank account or wallet (DANA, OVO, GoPay, QRIS) in your own name. Depositing third-party funds violates our terms and may prevent you from withdrawing. Your withdrawal must also go to an account matching your registered identity.
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. If you can't access your email, contact support with proof of identity. Password resets take effect within minutes. Always keep a backup recovery method active in your settings.
We retain your account data as long as your account is active. If you close your account, we keep records for seven years for legal and fraud-prevention reasons. You can request a full copy of your data by contacting our support team.
Yes, where local law permits. We may suspend or close your account if you breach these terms—for example, if you attempt unauthorised access, use bot software, or exceed Deposit references you've set yourself. We'll notify you of the reason and give you a chance to respond.
Contact support within 48 hours of initiating the withdrawal. Provide your transaction ID and details. Our team will trace the payment with your bank (DANA, OVO, GoPay, QRIS or your chosen method) and confirm receipt. Most disputes resolve within 2 business days.
No. These terms apply to all devices—mobile app, tablet browser, desktop website. Your account, balance and payment methods are the same across all platforms. Changes you make in one place update instantly everywhere.
