Your Account Rights and Legal Responsibilities
You must be of legal age in your region. When you register, you confirm your eligibility. We verify this against our age-verification records. If you're ever uncertain, contact live chat or email support — they can explain the local requirements where you are.
Access depends on local law in your location. Your account is tied to your registration region. If you travel, you can still access the lobby from your phone or desktop, but deposits and withdrawals follow the rules where your account was opened.
We retain your name, email, phone and payment history for as long as your account is active. After you close your account, we keep records for the period required by local regulation, then securely delete them. You can request deletion earlier if local law permits.
Yes. Log into your account, go to Settings > Legal & Policies, and select 'Request My Data' or 'Request Deletion'. Alternatively, email support with your account email and ID. We respond within 14 days with your file or confirmation of deletion.
Your account remains open. After 12 months of inactivity, we may contact you via email to confirm you want to keep it active. Your balance and withdrawal history stay intact. You can log in anytime to play, deposit or withdraw.
Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We store only your account ID and transaction record — not your payment credentials. Payment partners handle their own security. Withdrawals are verified against your registered payment method before processing.
Email our compliance team or use live chat in the lobby. Describe the issue, your account email and transaction ID if applicable. For disputes, we investigate within seven business days and respond with our findings and any resolution steps.
